Privacy & Security

Elementrica is dedicated to safeguarding your privacy and the security of your personal data.

This Privacy & Security Policy (“Policy”) provides an overview of how we process your data, highlights your rights under the General Data Protection Regulation (GDPR), and guides you on how to exercise these rights. By utilising our website, you agree to the collection, use, and disclosure of your data in line with this Policy.

Data We Gather

Upon visiting our website, registering for an account, or availing of our services, we accumulate your personal data. This data could comprise:

1. Personal identification data include your name, email address, and telephone number.
2. Technical data include your IP address, type of browser, and operating system.
3. Usage data, including your browsing behaviour, interactions with our website, and preferences.

The Utilisation of Your Information

We employ your personal data to:

1. Deliver and enhance our services, including customer support.
2. Personalise your user experience, tailoring our website and content to match your interests.
3. We send you promotional materials, newsletters, and other communications with your consent.
4. Maintain the security of our website and safeguard against fraud or other unlawful activities.
5. Abide by legal obligations and enforce our Terms of Use.

Legal Grounds for Processing

We process your personal data in compliance with the GDPR, basing it on one or more of the following legal grounds:

1. Your consent, which you’re entitled to withdraw at any time.
2. The performance of a contract or pre-contractual obligations.
3. Our legitimate interests include delivering and enhancing our services, ensuring the security of our website, and protecting our legal rights.
4. Compliance with a legal requirement.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, abide by our legal obligations, resolve disputes, and enforce our agreements. When your personal data is no longer needed, we securely erase or anonymise it in accordance with applicable laws and regulations.

Data Security

We implement suitable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures encompass encryption, access controls, and regular security assessments.

Your Rights under the GDPR

Under the GDPR, you possess the following rights:

1. To exercise any of these rights, please get in touch with us using the details provided below.
2. Third-Party Links

Our website may contain links to third-party websites. We bear no responsibility for these external websites’ privacy practices or content. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

1. The right to access, update, or erase your personal data.
2. The right to limit the processing of your personal data.
3. The right to object to processing your personal data for direct marketing purposes.
4. The right to data portability allows you to obtain a copy of your personal data in a structured, commonly used, and machine-readable format.
5. The right to complain to a supervisory authority.

Our website is not designed for use by children under the age of 16. We do not knowingly gather personal data from children under 16. If you are a parent or guardian and suspect your child has supplied us with personal data without your consent, please don’t hesitate to contact us.

Changes to This Policy

We retain the right to update this Policy at any time without prior notice. Your continued use of our website following any changes to the Policy indicates your acceptance of the revised Policy. We recommend you review this Policy periodically to ensure you’re aware of any updates.

Contact Information

If you harbour any questions or worries regarding this Policy or how we handle your data or entitlements, please feel free to contact us. Our dedicated team stands ready to answer your queries, address your concerns, and provide guidance on exercising your GDPR rights.